2013 IIE Lean and Six Sigma Conference

2013 IIE Lean and Six Sigma Conference
September 25, 2013
Atlanta, Georgia
To learn more about the Presentation: CLICK HERE

Lean Communication: Building/Sustaining a Culture to Support Quality

To be really effective and to be sustained, a quality program must have employee buy in. This session is about the people side of Quality. Lean and Six Sigma focus on streamlining processes. This session could be called lean communication and focuses on streamlining communication. Research shows that managers and executives who individualize the way they communicate with and motivate each of those with whom they interact are more successful in establishing a quality culture in their organizations. Research also shows that employees who get their motivational needs met daily can deal with daily stress better and are more willing to work toward common goals, embrace quality principles, and sustain a culture of quality. This session provides participants a tool that will enable them to effectively communicate with and motivate everyone with whom they interact and enable them to persuade colleagues of the benefit of sustaining a culture of quality.

Learning Objectives:

  1. Participants will learn how to establish relationships with their clients/employees to build trust.
  2. Participants will learn how to individualize the way they communicate with and motivate their clients/employees so that the employees are more productive and more willing to implement a quality program, thereby improving organization productivity and profitability.
  3. Participants will learn what each of their clients/employees will do in distress and will be given research-based strategies to reduce stress and deal successfully with people in distress.
  4. Participants will be able to improve client/employee satisfaction.
  • 301-983-8447

  • Address

    Kahler Communications
    (Washington, D.C.)
    A Division of Process Communications Inc.
    8740 Sleepy Hollow Lane
    Potomac, MD 20854
    (Office) 301-983-8447
    (Fax) 301-299-7033