Former Acting Surgeon General of the Army Used the Concepts of Process Communication in Leading the Army Medical Dept.

Major General Gale S. Pollock (ret.), the former Acting Surgeon General of the Army and the Commander of the Army Medical Department, used the concepts of Process Communication to develop teams, to support them, and to help them achieve their goals.  She used the concepts in every leadership position she held from the time she was a Lieutenant Colonel and was about to take over a very dysfunctional department in a tertiary medical center.  She found that the concepts of Process Communication made her leadership easy throughout her career.  Moreover, others noted the improvement in the performance of her staff members and wanted to know her “secret”.

She used the concepts to improve the morale and productivity of her staff throughout her career: i.e. as the commanding officer of the Army hospital at Fort Drum, New York, at the Martin Hospital at Fort Benning, Georgia, as the Chief of the Army Nurse Corps and the Commanding Officer of the Tripler Army Medical Center in Hawaii, as well as in her positions as Assistant Surgeon General and Acting Surgeon General of the Army.  She was the first woman and the first nurse to hold these latter positions and she believes none of that would have happened if she had not been able to use the concepts of Process Communication.

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