Testimonials

"Process Communication is a three day training course which every lawyer should take. Not only does PCM make it possible for lawyers to determine the best and most efficient way of communicating with their clients, it permits trial lawyers a coherent and intelligible guide for selecting members of a jury and for determining the best means of portraying a case before those jurors. I would strongly recommend that every member of the bar participate in the three day program."

Charles Fels, Ritchie, Fels & Dillard, Attorney

"The Process Communication Model® provides a framework for evaluating the information one wishes to communicate and the best means for doing so with various recipients of that information. I ... look forward to many years of making use of what I have learned."

Hillary Clinton

"Taibi Kahler has identified why people do what they do. It is must reading for any of us who hope to lead or manage or motivate other people."

United States Senator Max Cleland

"This was the most productive three days I have spent this year."

USX Manager

"Being able to use Process Communication is like having a magic wand."

USX Vice President

"Process Communication is the missing link in our training program."

AT&T Training Director

"The structure of the training was excellent. The content was outstanding. I would recommend this course to EVERYONE at work and in my personal life, even my 7 your old daughter."

NASA Manager

"This course was terrific. The content was incomparable. The course has changed my life. I wish I had this class years ago."

NASA Manager

"We found that Process Communication Management® helped us achieve our goal of improving communications throughout our organization. The managers who were trained have consistently used and talked about the benefits of PCM, so much so that we have had constant pressure from the rest of the employees for the training."

President Flint Osteopathic Hospital

"About 80% of my job is communicating. Process Communication has taught me how to gear myself to the other person's feelings. Now I'm not just talking, but really communicating. Our Patient Satisfaction Questionnaires noted a definite increase in the level of patient satisfaction within four months after the supervisory and management staff completed their three-day training. We also have noticed a positive correlation between those employees who are volunteering to do community speaking and those who have gone through PCM training."

Vice President Marketing, Flint Osteopathic Hospital

"Incredibly accurate picture of the students I work with in my program. Thank you. Now I have a better idea how to reach them and deal with them on a continuing basis."

Baltimore County Public School Administrator who works with 'at risk' students

"Process Communications is making a difference in the lives of the kids in our program. We are watching lives change for the better as a result of our using Process Communication in dealing with them."

Boys and Girls Club Administrator of an inner city club in Atlanta

"It was enlightening and professional and provides a learning tool for dealing with difficult patients and situations. Also provides useful objectives for personal life. This course was excellent. It would be wonderful for anyone for any type of relationship, whether work or personal."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"The class was very informative. This class will help me in dealing with all people from all walks of life. It will be very beneficial to me. I feel like it will assist me in caring for patients, fellow workers and people in general. I will be able to react differently."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"I have approximately 18 years experience in dealing with courteous and distraught patients. I found this information to be exactly what's needed to approach situations I have dealt with."

Supervisor, Martin Army Hospital, Fort Benning, Georgia

"This was a great experience in giving me a way to understand the different personality types. This course is needed for every employee in Montgomery County Public Schools. This would solve many personality problems through the many different divisions and programs in MCPS."

Central Office Manager, Montgomery County Public Schools, Montgomery County, Maryland

"I enjoyed this. I wish I could do this again. I am going to encourage our professional development office to sign you all up to train our principals and teachers. A wonderful experience. All teachers should have this before going into the classroom. Maybe a required course for teachers in college."

Middle School Principal, Montgomery County Public Schools, Montgomery County, Maryland

"I think that this was an excellent training and that all educators, parents, and managers should have to take it. It was very fulfilling and I learned a lot about myself and other people."

Senior Administrator, Montgomery County Public Schools, Montgomery County, Maryland

"The structure of the training program was great. The course provided a lot of information with fun exercises. The content was amazing – a real eye opener. The material was very clear and the instructors were great about clarifying and answering questions."

NASA Manager, Goddard Space Flight Center

"This was the most useful class I've ever taken in communication. It was excellent and thorough. Let every GSFC employee take this class. I highly recommend it to others. This is a life changing event for me."

NASA Manager, Goddard Space Flight Center

"This is probably the best and most meaningful seminar I have ever done. It is a very important topic/tool worldwide. I really enjoyed the course and would like to learn more. Possibly even get certified to teach it."

Army Major, Tripler Army Medical Center, Hawaii

"The tools I learned here really helped me understand my employees much better and have given me tools I can use to motivate them."

Senior Administrator, Tripler Army Medical Center, Hawaii

"Excellent Training with great (high) application to our work. Thank you!"

David B. Smith, Ed.D., Superintendent, Evansville Vanderburgh School Corporation

301-983-8447

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Address

Kahler Communications
(Washington, D.C.)
A Division of Process Communications Inc.
8740 Sleepy Hollow Lane
Potomac, MD 20854
(Office) 301-983-8447
(Fax) 301-299-7033

Seventh Grade Teacher Uses the Concepts of Process Communication to Raise the Academic Achievement and Reduce the Negative Behaviors of Her Students

(The following story is excerpted from “Communication: The Key To Effective Leadership”.)

Jennifer Sheehey is a 7th grade teacher in a suburban neighborhood in southern California.  It had been the lowest performing middle school in the district on standardized testing for several years.  There were 31 seventh grade students, a mixture of "lower performing" students and students with special needs, in Jennifer’s class.

The students in this class were infamous with the administration and other teachers on campus because they were constantly in trouble for fights, classroom disruption, stealing, and swearing at teachers.

Jennifer told them about the concepts of Process Communication.  In the process of learning about the various personality types and the needs of each, they began asking for more information.  Specifically, they wanted to know how they could communicate better with their teachers. Jennifer saw this as an opportunity to lead her students to develop a positive attitude toward school and improve their lives.  In this way she led them to empower themselves using some of the concepts of Process Communication.  After having the students self identify the type they are, she told them what their needs were and they worked out ways to get their needs met positively.  These are the results.

  • 16 students raised their GPA and 5 students maintained their current average!
  • 10 students had slightly lower GPAs but showed a huge turn around in behavior-
  • 6 had no discipline incidents for the remainder of the year
  • 3 students significantly lowered the number of discipline incidents.
  • Overall, 30 of 31 students showed either an academic or behavioral turn around after being told about PCM!

One student was about to be expelled from school at the time Jennifer decided to tell them about Process Communication. He previously had 15 recorded discipline incidents for the year.  After he learned how to get his needs met positively, he had none.  At the end of the year he told her that he now knew how to get his needs met without fighting and he found it much easier to talk to his teachers. He did not get expelled.  He is still in school and he loves the 8th grade.


After being told about the concepts of Process Communication, two female students separately approached their teacher to confess that they were cutting themselves and had thought about committing suicide. They said they needed help and wanted to talk to someone instead of hurting themselves again. They both entered counseling and report that they haven't cut themselves or had suicidal thoughts since. The concepts of Process Communication made it possible to open these lines of communication and make the students feel safe to come forward.

In addition, the students wrote letters to the teachers they would have the following year telling them their personality type and their needs.  In the letter they asked their teachers to help them get their needs met in their classes so they could learn more.  The teachers asked Jennifer for help in understanding how they could do this.  The students now are in the 8th grade.  Their entire attitude toward school has changed and they no longer talk about dropping out of school when they turn 16.  Jennifer not only led the students to change their outlook and behaviors, but very quietly has influenced the other teachers to help their students get their motivational needs met positively by individualizing the way they teach. 

 

© Kahler Washington, DCPrivacy Policy

Kahler Communications (Washington, DC) is a licensed and certified independent distributor of the PROCESS COMMUNICATION MODEL® and all materials related thereto, which are the proprietary rights of Kahler Communications, Inc. The Kahler Communication name is used by express permission and this person, entity or firm is otherwise not associated with, nor owned, in whole or in part or controlled or managed by Kahler Communication, Inc.