March 27 Keynote: Lean Communication, Persuading People to do the Right Job

This session is about the people side of Quality. Lean and Six Sigma focus on streamlining processes, this session could be called lean communication and will focus on streamlining communication and establishing positive relationships. Irwin Federman, a high-tech CEO, said, “All other things being equal we will work harder and more effectively for people we like and we will like them in direct proportion to how they make us feel”.  The same is true with clients and in persuading people to adopt and sustain a culture of quality.

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    Kahler Communications
    (Washington, D.C.)
    A Division of Process Communications Inc.
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