Testimonials

"Process Communication is a three day training course which every lawyer should take. Not only does PCM make it possible for lawyers to determine the best and most efficient way of communicating with their clients, it permits trial lawyers a coherent and intelligible guide for selecting members of a jury and for determining the best means of portraying a case before those jurors. I would strongly recommend that every member of the bar participate in the three day program."

Charles Fels, Ritchie, Fels & Dillard, Attorney

"The Process Communication Model® provides a framework for evaluating the information one wishes to communicate and the best means for doing so with various recipients of that information. I ... look forward to many years of making use of what I have learned."

Hillary Clinton

"Taibi Kahler has identified why people do what they do. It is must reading for any of us who hope to lead or manage or motivate other people."

United States Senator Max Cleland

"This was the most productive three days I have spent this year."

USX Manager

"Being able to use Process Communication is like having a magic wand."

USX Vice President

"Process Communication is the missing link in our training program."

AT&T Training Director

"The structure of the training was excellent. The content was outstanding. I would recommend this course to EVERYONE at work and in my personal life, even my 7 your old daughter."

NASA Manager

"This course was terrific. The content was incomparable. The course has changed my life. I wish I had this class years ago."

NASA Manager

"We found that Process Communication Management® helped us achieve our goal of improving communications throughout our organization. The managers who were trained have consistently used and talked about the benefits of PCM, so much so that we have had constant pressure from the rest of the employees for the training."

President Flint Osteopathic Hospital

"About 80% of my job is communicating. Process Communication has taught me how to gear myself to the other person's feelings. Now I'm not just talking, but really communicating. Our Patient Satisfaction Questionnaires noted a definite increase in the level of patient satisfaction within four months after the supervisory and management staff completed their three-day training. We also have noticed a positive correlation between those employees who are volunteering to do community speaking and those who have gone through PCM training."

Vice President Marketing, Flint Osteopathic Hospital

"Incredibly accurate picture of the students I work with in my program. Thank you. Now I have a better idea how to reach them and deal with them on a continuing basis."

Baltimore County Public School Administrator who works with 'at risk' students

"Process Communications is making a difference in the lives of the kids in our program. We are watching lives change for the better as a result of our using Process Communication in dealing with them."

Boys and Girls Club Administrator of an inner city club in Atlanta

"It was enlightening and professional and provides a learning tool for dealing with difficult patients and situations. Also provides useful objectives for personal life. This course was excellent. It would be wonderful for anyone for any type of relationship, whether work or personal."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"The class was very informative. This class will help me in dealing with all people from all walks of life. It will be very beneficial to me. I feel like it will assist me in caring for patients, fellow workers and people in general. I will be able to react differently."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"I have approximately 18 years experience in dealing with courteous and distraught patients. I found this information to be exactly what's needed to approach situations I have dealt with."

Supervisor, Martin Army Hospital, Fort Benning, Georgia

"This was a great experience in giving me a way to understand the different personality types. This course is needed for every employee in Montgomery County Public Schools. This would solve many personality problems through the many different divisions and programs in MCPS."

Central Office Manager, Montgomery County Public Schools, Montgomery County, Maryland

"I enjoyed this. I wish I could do this again. I am going to encourage our professional development office to sign you all up to train our principals and teachers. A wonderful experience. All teachers should have this before going into the classroom. Maybe a required course for teachers in college."

Middle School Principal, Montgomery County Public Schools, Montgomery County, Maryland

"I think that this was an excellent training and that all educators, parents, and managers should have to take it. It was very fulfilling and I learned a lot about myself and other people."

Senior Administrator, Montgomery County Public Schools, Montgomery County, Maryland

"The structure of the training program was great. The course provided a lot of information with fun exercises. The content was amazing – a real eye opener. The material was very clear and the instructors were great about clarifying and answering questions."

NASA Manager, Goddard Space Flight Center

"This was the most useful class I've ever taken in communication. It was excellent and thorough. Let every GSFC employee take this class. I highly recommend it to others. This is a life changing event for me."

NASA Manager, Goddard Space Flight Center

"This is probably the best and most meaningful seminar I have ever done. It is a very important topic/tool worldwide. I really enjoyed the course and would like to learn more. Possibly even get certified to teach it."

Army Major, Tripler Army Medical Center, Hawaii

"The tools I learned here really helped me understand my employees much better and have given me tools I can use to motivate them."

Senior Administrator, Tripler Army Medical Center, Hawaii

"Excellent Training with great (high) application to our work. Thank you!"

David B. Smith, Ed.D., Superintendent, Evansville Vanderburgh School Corporation

301-983-8447

Email Us

Address

Kahler Communications
(Washington, D.C.)
A Division of Process Communications Inc.
8740 Sleepy Hollow Lane
Potomac, MD 20854
(Office) 301-983-8447
(Fax) 301-299-7033

Colleges

  • Antioch University
  • Arizona State University
  • Bowie State University
  • Brevard Community College
  • Bridgewater State University
  • California State University at San Marcos
  • Cal Poly Pomona
  • Central Michigan University
  • George Mason Univeristy
  • George Washington University
  • Hood College
  • Howard University
  • Indiana State University
  • Johns Hopkins University
  • Leeds University
  • Lincoln Memorial University
  • McDaniel College
  • Montgomery College
  • Northern Virginia College
  • Plymouth State University
  • Syracuse University
  • Trinity University, Washington, D.C.
  • University of Arkansas at Little Rock
  • University of Maryland
  • University of Vermont
  • University of Virginia
  • Webster University
  • Western Michigan University

Quality Relations Seminar

This one or two day program on customer relations is designed to help achieve quality in providing professional services through more effective communication. The participant will learn how to target communication to satisfy customers' psychological needs as well as their needs for products and services. Effective interaction ensures customer satisfaction.

There are no prerequisites.
Each person receives a Quality Relations Profile incorporated into the manual.

Request More Info
to register

Testimonial

Very rewarding and satisfying. I now know how to deal with people who are "driving me crazy" and how to bring out the light in myself and others. You two are such an inspiration! I had a great time. Thank you so much!

High school student
Very fun and interesting. Very useful for the future – for myself, but also for others. Judy and Joe are awesome!

High school student
This was a nice balance between fun and serious content. I especially liked making "people skills" more tangible and learning how to brighten peoples' days. I now realize the natural differences in families and we learned a lot about each other in a tangible way. I was able to think about past experiences that confirm these phases and ways to improve relationships in the future. Thanks for having fun with us and helping us bring smiles to others' faces and our own!

College student
An amazing experience. It was like no other. I loved it all!! I especially liked how much more I learned about myself. Great job!

Middle school student

Other Seminars and Profiles

Quality Relations Seminar Outline
  • Introduction
  • Language of Types
  • Identifying Your Guests
  • The Six Personality Types
  • Personality Type Exercises
  • The Six Perceptions
  • Perceptions Exercises
  • Relating with Quality
  • Psychological Needs
  • Personality Phase and Psychological Needs Buzz Words
  • Psychological Needs and How to Keep Guests
  • Dealing with Disgruntled Guests
  • Second Degree Phase Distress Behavior
  • Strategies for Inviting Individuals out of the Three Second Degree Mask Behaviors
  • Individualized Personality Profile
  • Personality Structure
  • Personality Phase
  • Distress Sequences for Each of the Six Types
  • Individual's Phase Action Plan
  • Closure and Evaluation

© Kahler Washington, DCPrivacy Policy

Kahler Communications (Washington, DC) is a licensed and certified independent distributor of the PROCESS COMMUNICATION MODEL® and all materials related thereto, which are the proprietary rights of Kahler Communications, Inc. The Kahler Communication name is used by express permission and this person, entity or firm is otherwise not associated with, nor owned, in whole or in part or controlled or managed by Kahler Communication, Inc.