Testimonials

"Process Communication is a three day training course which every lawyer should take. Not only does PCM make it possible for lawyers to determine the best and most efficient way of communicating with their clients, it permits trial lawyers a coherent and intelligible guide for selecting members of a jury and for determining the best means of portraying a case before those jurors. I would strongly recommend that every member of the bar participate in the three day program."

Charles Fels, Ritchie, Fels & Dillard, Attorney

"The Process Communication Model® provides a framework for evaluating the information one wishes to communicate and the best means for doing so with various recipients of that information. I ... look forward to many years of making use of what I have learned."

Hillary Clinton

"Taibi Kahler has identified why people do what they do. It is must reading for any of us who hope to lead or manage or motivate other people."

United States Senator Max Cleland

"This was the most productive three days I have spent this year."

USX Manager

"Being able to use Process Communication is like having a magic wand."

USX Vice President

"Process Communication is the missing link in our training program."

AT&T Training Director

"The structure of the training was excellent. The content was outstanding. I would recommend this course to EVERYONE at work and in my personal life, even my 7 your old daughter."

NASA Manager

"This course was terrific. The content was incomparable. The course has changed my life. I wish I had this class years ago."

NASA Manager

"We found that Process Communication Management® helped us achieve our goal of improving communications throughout our organization. The managers who were trained have consistently used and talked about the benefits of PCM, so much so that we have had constant pressure from the rest of the employees for the training."

President Flint Osteopathic Hospital

"About 80% of my job is communicating. Process Communication has taught me how to gear myself to the other person's feelings. Now I'm not just talking, but really communicating. Our Patient Satisfaction Questionnaires noted a definite increase in the level of patient satisfaction within four months after the supervisory and management staff completed their three-day training. We also have noticed a positive correlation between those employees who are volunteering to do community speaking and those who have gone through PCM training."

Vice President Marketing, Flint Osteopathic Hospital

"Incredibly accurate picture of the students I work with in my program. Thank you. Now I have a better idea how to reach them and deal with them on a continuing basis."

Baltimore County Public School Administrator who works with 'at risk' students

"Process Communications is making a difference in the lives of the kids in our program. We are watching lives change for the better as a result of our using Process Communication in dealing with them."

Boys and Girls Club Administrator of an inner city club in Atlanta

"It was enlightening and professional and provides a learning tool for dealing with difficult patients and situations. Also provides useful objectives for personal life. This course was excellent. It would be wonderful for anyone for any type of relationship, whether work or personal."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"The class was very informative. This class will help me in dealing with all people from all walks of life. It will be very beneficial to me. I feel like it will assist me in caring for patients, fellow workers and people in general. I will be able to react differently."

Administrator, Martin Army Hospital, Fort Benning, Georgia

"I have approximately 18 years experience in dealing with courteous and distraught patients. I found this information to be exactly what's needed to approach situations I have dealt with."

Supervisor, Martin Army Hospital, Fort Benning, Georgia

"This was a great experience in giving me a way to understand the different personality types. This course is needed for every employee in Montgomery County Public Schools. This would solve many personality problems through the many different divisions and programs in MCPS."

Central Office Manager, Montgomery County Public Schools, Montgomery County, Maryland

"I enjoyed this. I wish I could do this again. I am going to encourage our professional development office to sign you all up to train our principals and teachers. A wonderful experience. All teachers should have this before going into the classroom. Maybe a required course for teachers in college."

Middle School Principal, Montgomery County Public Schools, Montgomery County, Maryland

"I think that this was an excellent training and that all educators, parents, and managers should have to take it. It was very fulfilling and I learned a lot about myself and other people."

Senior Administrator, Montgomery County Public Schools, Montgomery County, Maryland

"The structure of the training program was great. The course provided a lot of information with fun exercises. The content was amazing – a real eye opener. The material was very clear and the instructors were great about clarifying and answering questions."

NASA Manager, Goddard Space Flight Center

"This was the most useful class I've ever taken in communication. It was excellent and thorough. Let every GSFC employee take this class. I highly recommend it to others. This is a life changing event for me."

NASA Manager, Goddard Space Flight Center

"This is probably the best and most meaningful seminar I have ever done. It is a very important topic/tool worldwide. I really enjoyed the course and would like to learn more. Possibly even get certified to teach it."

Army Major, Tripler Army Medical Center, Hawaii

"The tools I learned here really helped me understand my employees much better and have given me tools I can use to motivate them."

Senior Administrator, Tripler Army Medical Center, Hawaii

"Excellent Training with great (high) application to our work. Thank you!"

David B. Smith, Ed.D., Superintendent, Evansville Vanderburgh School Corporation

301-983-8447

Address

Kahler Communications
(Washington, D.C.)
A Division of Process Communications Inc.
8740 Sleepy Hollow Lane
Potomac, MD 20854
(Office) 301-983-8447
(Fax) 301-299-7033

Research

Appold, Barbara E., M.Ed., 2005, Central Michigan University. Dissertation., A Case Study of the Impact Teachers with Awareness of the Process Communication Model on Student Achievement.

Found: 1) awareness of PCM was not sufficient to produce reliable, significant results in student academic growth scores, 2) teacher application of PCM may not have been fully implemented or be consistent, 3) longer and more extensive training in PCM, with support, review, and evaluation was needed.

Bailey, Rebecca, Ed.D. 1998, University of Arkansas at Little Rock. Dissertation. "An Investigation of Personality Types of Adolescents Who Have Been Rated by Classroom Teachers to Exhibit Inattentive and/or Hyperactive-Impulse Behaviors."

Findings of the study demonstrated statistically significant differences between student personality designations and the inattentive and hyperactive-impulse subscales. The combined findings suggest there were personality characteristics within a student's personality that would predispose him or her toward exhibiting what were perceived by teachers as inattentive and/or hyperactive-impulsive behaviors. Implications and recommendations were suggested for student assignment, for professional development of staff, and for related administrative considerations. The most compelling finding was that miscommunication between teachers and students due to a difference in personality type may be the reason many students are referred for and consequently labeled with Attention-Deficit Hyperactivity Disorder. This raises questions about the learning environment, the need to medicate students, and the utility of labels.

Bradley, Dianne, Ph.D. and Smith, Kathryn, Ed.D., 1999, September. "The Process Communication Model: An Effective Tool To Motivate All Students". Association for Supervision and Curriculum Development, "Classroom Leadership Online", Vol 3, Number 1.

Found that when teachers individualize instruction by including motivators for each six personality types in every lesson, students learn more, faster and disruptive behaviors disappear or are significantly reduced. Provides suggestions to educators of ways they can stretch to reach every student.

Carpenter, Craig, Ed.D.,1994, Arizona State University. Dissertation. "Depressed Children: Brief Intervention Strategies for Teachers."

Found PCM to be a valuable model for teachers in the understanding of and brief interventions with Reactor personality type depressed children.

Donlan, Ryan, Ed.D., 2009, Central Michigan University. Dissertation., An Investigation of the Relationship between Michigan Charter School Leaders' Personality Strengths and the Schools' Performance Indicators Under Education Yes!.

Found that a statistically significant, moderate negative correlation existed between Workaholic strength of personality in school leaders and their schools' Overall School Performance Indicator scores in the accreditation system as reflected through Michigan's School Improvement Framework. Thus, leaders with stronger Workaholic strength of personality may adversely affect a school's school improvement efforts. Also, the study found that base personality types of charter school leaders were not substantially different than other educators found in Gilbert's (2005) research, yet phase personalities revealed a notable difference. Further, moderate, yet statistically significant negative correlations were found to exist between Workaholic strength of personality and three different strand areas of Michigan School Improvement - those of Teaching for Learning, Personnel and Professional Learning, and Data and Information Management. Yet, with respect to this finding, the research is not pointing to a direct correlate between a Workaholic strength of personality and that leader's adeptness with data; it is pointing to a correlation between Workaholic strength of personality and certain things that leaders do with the data, including but not limited to dialoguing about data, collaborating with others regarding data, engaging in conversation with other people about school-wide information, and creating a certain degree of safety in discussions concerning data.

Eyers, Christina, Ed.D., 2009, Central Michigan University. Dissertation., Personality Patterns of NCAA Wrestlers and their Relationship to Disordered Eating: Implication for Educational Leaders.

Found that the independent variables of NCAA Division level, weight category, personality strength, and current psychological need did not have a relationship with eating disorder risk. However, when accounting for the independent variables of NCAA Division level, weight category, and current psychological need, personality strength (p < .05) had a moderating effect on eating disorder risk. Furthermore, when controlling for the independent variables of weight category, personality strength, and current psychological need, NCAA Division level indicated a mild trend toward significance (p < .1) with eating disorder risk. Due to the trend towards significance of personality strength with the relationship between NCAA Division level and eating disorder risk (p < .1), it was determined that personality strength had a moderating effect on NCAA Division level and eating disorder risk. Thought and belief oriented personality strengths represented 56.8% of the participants in this study.

Francisco, Mark, Ed.D., 2005, Central Michigan University. Dissertation., An investigation of the relationship between administrator personality and teacher job satisfaction from a sample of Michigan k-12 public schools.

Found that public school administrators who had experienced a phase change in their personality condominium were more likely to have happy staff members, likely enabling them to accept differences in personalities more readily. Antidotal but not empirically supported evidence suggested that divorced administrators may have more happy staff members, possibly due to their own phase shift as a result of their personal crisis. This was a surprise in the findings that has not yet been fully explored.

Gilbert, Michel, Ed.D., 1999. "Why Educators Have Problems with Some Students: Understanding Frames Of Preference." Journal of Educational Administration, 37.

Found that educators are predominantly Reactor, Workaholic, and Persister personality types, who demonstrate little potential to interact with the three other personality types (Dreamers, Rebel, and Promoter), that comprise 35% of the general (student) population.

Gilbert, Michael, Ed.D., 1994, (Unpublished off-campus duty assignment report, University of Arkansas at Little Rock). "Meeting the Needs of Students Can Promote Success."

Found that there was a significant correlation between the interaction energy (similarity in Personality types of teacher and student) and the performance grades of the students.

Gilbert, Michael, Ed.D., 1992. "Dreamers, Rebels, and Others: Personality Styles Affect Communication," Executive Educator.

Reported the results of PCM training in the Apache Junction school district over a three year period:

  • the district reduced employee turnover from 43% to less than 3% (in spite of the fact that the district offered lower salaries than in neighboring districts)
  • student achievement in every grade increased dramatically failure rate in grades seven and eight dropped from 20% to less than 2%
  • the need for student discipline dropped substantially
  • graduation rates increased
  • the percentage of students going on to college or some other kind of postsecondary training increased from 19% to more than 43%
  • employee satisfaction and morale reached an all time high
  • parents and students grew increasingly satisfied with school
  • William Wright was given the Superintendent of the Year Award for implementing PCM

Hall, Gavin R., 1995, Leeds University, London, England. Dissertation. "The Process Communication Model of Humanistic Psychology as a Rehearsal Aid in the Creation of Character and Character Interaction."

Found that the following elements of the PCM valuable to writers, directors, and actors: a knowledge of the psychological needs of personality type gives an actor a solid foundation of what drives the character; personality parts (a.k.a., ego states) creates a more subtle and interesting relationship between characters; channels of communication (a.k.a., transaction) enable actors to communicate the text in greater depth and understanding to the audience; a PCM textual analysis allows a director to come to a first rehearsal with a full picture of the world of the play, the elements of the characters, and the relationship to each other and the message of the play.

Hawking, Nancy, Ed.D., 1995, University of Arkansas at Little Rock. Dissertation. "A Study of the Impact on Student Achievement by Teachers Training in Process Communication."

Found that teachers trained in Process Communication positively affect student performance through understanding different student personality type needs and preferences.

Hopewell, Sylvester, Ed.D., 1997, "Targeted Outreach Delinquency Prevention Program Assessment," paper submitted to the Boys & Girls Clubs of Metro Atlanta. Research funded by the Bureau of Justice Assistance #4 Grant.

Found that children in the Boys & Girls Clubs who were exposed to the Kahler PCM program had an enhanced self-concept and greater self esteem. Also, there was overall improvement in morale and camaraderie, an increased involvement in activities, and a desire for recognition for accomplishment.

Johnston, Richard, M.A., 1997, McGregor School of Antioch University. Thesis. "The Value of the Process Communication Model to a Mediator."

Found that the PCM model allowed the mediator to be in a better position to assess the people negotiating; helped the mediator to identify how each negotiator views their world, understand what preferences each has for interacting with their world, recognize each negotiator's probable distress levels, and motivate each negotiator to behave more in their non-distress way, thus helping to increase each participant's level of clear thinking and good engagement in [completing] the mediation process. The PCM also offers the mediator valuable information on what "not" to say or do, and then what and how to say the "best" thing to each negotiator. Furthermore the mediator can use this model to monitor himself/herself for insight into self behavior and a template for making self management decisions.

Kahler, Taibi, Ph.D., 1982, "Personality Pattern Inventory Validation Studies." Kahler Communications, Inc.

Found in the 1972 study correlation between driver behaviors and scripts, ego states, injunctions, games, rackets, life positions, myths, and psychological needs.

Found in the 1982 study significant correlation between base and phase distress patterns and scripts, injunctions, myths, games, rackets, life positions, and psychological needs, as well as personality type correlation with character strengths, transactions (channels), perceptions, management styles, environment preferences and compatibility spans.

Kahler, Taibi, Ph.D., 1972, Purdue University. Dissertation. "Predicting Academic Underachievement in Ninth and Twelfth Grade Males with the Kahler Transactional Analysis Script Checklist."

Found correlations between the T.A. checklist items and underachievers, suggesting further research in comparing a "Stupid" criterion and underachieving.

Knaupp, Jon, Ph.D., Arizona State University (Unpublished paper). "Preservice Teachers' Ranking of Personality Characteristics Preferred by Primary Students, Middle School Students, Parents and Administrators".

Found that teachers and students who have differing personality structures will have more miscommunication, and the resulting negative coping strategies will be used by both the teacher and student are predictable as a function of their personality typing in PCM.

Martin, Sue. 1996, University of Arkansas at Little Rock. Dissertation (Research in progress). "A Study of the Behavior Causes of Miscommunication in Arkansas Elementary Public School Students."

Found that there is a statistically significant difference in teachers reading and understanding their own personality profiles, and planning for student differences improved student behaviors.

Mlinarcik, John, Ph.D., 1990, The Fielding Institute. Dissertation . "Alcoholic Personality Types Revisited a la Kahler's Process Communication."

Found that Reactive, Type II alcoholics had significantly lower mean Workaholic scores than the matched, nonalcoholic comparison subjects. Results support the movement favoring etiological theories that certain personality and psychological facts may lead to the development of Type II, "Process Reactive Alcoholism."

Nash, Barbara, Ph.D., 1984,Western Michigan University. Dissertation "Process Therapy: A Reliability and Validity Study".

Found that Process Therapy could be a useful and practical model for diagnosis and treatment.

Shcolnik, Bonnie, Ph.D., 1987,The Fielding Institute. Dissertation. "The Process Communication Model Concept of Developmental Processes: The Effects of Phase Development in Husbands on Marital Satisfaction of Wives."

Found that PCM was a useful model for understanding how people might interact in a marital relationship: PCM can predict accurately that a certain personality type and phase individual would experience in a relationship with someone who is a different personality type or phase. Also results point out clearly that PCM is useful in predicting how people will communicate and whether or not specific psychological needs will be issues for them in a relationship.

Spencer, Bradford, Ph.D., Fisler, Sandra, MBA, (unpublished) "A Correlation of Dominant Motives and Base Personality Types from the PPI."

A sample of 408 TAT's and PPI were correlated to determine if a correlation between above the norm Motives (from David McClelland, Ph.D. of Harvard) and base personality types exists. A correlation <.05 exists between Need for Affiliation and Reactor, between Need for Power and Persister and Need for Achievement and both Workaholic and Persister. There were not enough base Promoter, Rebel or Dreamer types in the sample to draw a statistically valid conclusion with the confidence desired. It was hypothesized the connection is in the subconscious thought process that scores for imagery and the unconscious driver thought process.

Stansbury, Pat, 1990. "Child Abuser Study," (funded by Taibi Kahler Associates and SCAN America).

Found that the PCM predicts child abuser personality structures at 78.2% (with 6.2% false negative and 15.6% false positive).

Stansbury, Pat, 1990. "Myers-Briggs/Personality Pattern Inventory Research", (funded by NASA).

Found that a cross predictive correlation between base personality types and certain Myers -Briggs typologies. Concluded that the PPI is far more pragmatic and utilizable because of "phase" – identification of psychological need motivators and predictability of distress patterns. Also concluded the value of PCM included immediate intervention strategy capabilities.

Stansbury, Pat, 1990. "Report of Adherence to Theory discovered when the Personality Pattern Inventory was administered to Subjects Twice," (funded by Kahler Communications).

Found 85.2% adherence to Phase theory and condominium order in test-retesting over time.

Thompson, Jon, Ed.D., 2006, Central Michigan University. Dissertation., Adapting the Process Communication Model® for Higher Education Writing.

Found that teachers and students who have differing personality structures will have more miscommunication, and that the resulting negative coping strategies that will be used by both the teacher and student are predictable as a function of their personality typing in PCM.

Wallin, Mark, Ph.D., 1994, Northern Arizona University. Dissertation. "Making the Grade The Effects of Teacher Personality Types on Student Grading Practices."

Found that a student's grade is significantly affected by the difference in personality structure between that of the teacher and that of the student.

Weisenbach, Janice L., Ed.D., 2004, Central Michigan University. Dissertation., An Investigation Of The Relationship Between Principal's Personality And A School's Organizational Climate In Lutheran Elementary Schools In Michigan.

Found that correlation test results between personality energy and Open climate produced an inverse correlation with Promoter energy. As the principal's Promoter energy level increased, the openness of the school decreased. School climate scores remained in the Open category; however, they were less Open compared with schools where the principal did not have high Promoter energy.

Kahler Communications (Washington, DC) is a licensed and certified independent distributor of the PROCESS COMMUNICATION MODEL® and all materials related thereto, which are the proprietary rights of Kahler Communications, Inc. The Kahler Communication name is used by express permission and this person, entity or firm is otherwise not associated with, nor owned, in whole or in part or controlled or managed by Kahler Communication, Inc.